1 hour ticket response
Timely support is our ultimate priority and this is why we’ve got a team of seasoned technical support engineers who are eager to provide a fast answer to any question that you may have. Simply send your customer support ticket from the Website Control Panel and we will respond within 1 hour in the worst case scenario. In fact, we strive hard and aim for a twenty–minute ticket response time.
A First–Class Tech Support Service
Each member of our support staff has several years of experience in the shared hosting field and the majority of them have worked for us for at least five years. They all are prepared to answer all your requests in the most professional way possible.
An Intuitive Help Section
Integrated into the Website Control Panel is an easy–to–browse Help section, which includes different sources of information. You can search through a constantly updated knowledgebase featuring web hosting account administration articles and site administration articles, check out the instructional video tutorials or have a glimpse at our F.A.Q. database.