Customer Support Channels
A One–Hour Response Time Guarantee
Every single support request you send to us will be responded to within maximum one hour. In case your support ticket or email calls for further assistance from a system administrator, we will timely forward it and leave a comment to notify you that your case is being examined. If you make use of the Managed Services package, any of the server administration tasks included there will be performed at a time of your liking.
A Top–Class Help Desk Service
We’ll be online for you 24x7x365 to reply to any inquiries that you may have connected with our Website Control Panel or any of the apps that we have installed on your behalf on the dedicated server. If you also require help handling server management tasks, you can make use of our Managed Services package, which includes backup hard disk storage space, weekly Operating System updates, server monitoring and restarting services, as well as installation and troubleshooting services
An Easy–to–Navigate Help Section
We have provided our Website Control Panel with an extensive knowledgebase, which offers comprehensive explanations of its features and functionalities. Furthermore, we have created detailed video tutorials that will further explain to you how to perform a certain task or resolve a typically experienced problem. The educational articles and the tutorial video clips are easily accessible from every Website Control Panel section through the Videos and Help buttons located in the upper right corner.