A 99.9% Server Uptime
Our shared hosting platform is based on a stable, enterprise–class hardware configuration and a heavily tweaked version of Linux. Thus, regardless of what your website is, or how many website visitors you have, or even if there is a distributed denial–of–service attack, our physical servers will remain up and your websites will stay accessible online.
Our shared hosting plans come with a 99.9% server uptime guarantee. And irrespective of which datacenter you pick, our guarantee remains the same.
A 99.9% Network Uptime
In order to deliver an enterprise–class hosting service, you can barely rely on the default network configuration in a datacenter. We have built our own custom network in an effort to ensure the best possible connection speed with the outside world.
And thanks to this, regardless of which data center facilities you select: our US datacenter, our UK datacenter, in our FI datacenter, in our Eastern Europe datacenter or our AU datacenter, you can enjoy an assured 99.9% network uptime. And this guarantee applies to all hosting services offered in each datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting plans. In case you’re not content with our hosting services, or if you consider them inadequate, or if you decide that you need to have a VPS servers rather than a cloud hosting account – we will give you a reimbursement, no questions asked.
All domain name registrations are nonrefundable, but you will keep full control over your domains even when you close your hosting account with us.
24/7 Technical Support
In the event that you operate a hosting company, your tech support engineers are very important. For this reason, we’ve attentively chosen a highly skillful group of customer service technicians, each with several years of experience behind his back. Thanks to them, we offer 24x7 support with each of our hosting plans.
And not only that, our company offers a 1–hour response time guarantee. All inquiries are replied to in less than sixty minutes and our average support ticket response time is less than 20 minutes!