If your hosting service provider supplies live chat support, you are able to talk with an agent in real-time and learn useful information or get a problem resolved timely. The basic advantage of using chat as an alternative to calling to consult with a live person is that you'll need only a computer with Internet access, therefore you won't pay any charges when you are in another state or country. What's more, it will be easier to copy and paste data like domains, usernames or error messages in other words details which are sometimes difficult to give to the other party over the phone. The live chat is also a much quicker option to contact your web hosting company's support team compared to using a ticketing system. What's more, in the event that some situation requires more time to be resolved, you can do something different while you wait for support on the live chat, therefore you will not lose time - something that is not possible when you are on the telephone.
Live Chat Support in Shared Hosting
In addition to the telephone and ticket support, our company provides live chat support as well. You'll be able to contact us every single day, which includes weekends and holidays, and we will give you more details about the shared hosting that we offer in case you are not among our customers yet, or about basic and billing questions when you already have an account. Although for strictly technical matters you'll need to open a ticket to the tech support, because such matters will need extra time to be taken care of, you can still get in touch with us through our live chat for some technical info. For instance, we are able to assist you to set up an email address in your e-mail client or troubleshoot numerous issues, saving you considerable time. Even if our phone lines are already off for the day, you can speak with a live person.