A ticketing system is the most common communication medium that web hosting companies offer to their clients. It is most often part of the billing account and is the best way to solve an issue that takes a certain period of time to examine or that has to be escalated to a sysadmin. In this way, all responses contributed by either side will be stored in the exact same place in the event that someone else wants to work on the issue in question and the information already exchanged in the ticket will be accessible to all parties. The drawback of deploying a ticketing system with most hosting platforms is that it’s not integrated into the hosting Control Panel, which suggests that you’ll have to sign in and out of no less than 2 accounts in order to accomplish a certain task or to get in touch with the hosting company’s client support staff. If you wish to administer a handful of domains and each one is hosted in a separate account, you’ll have to use even more accounts simultaneously. Also, it can take significant time for the hosting provider to respond to your tickets.
Integrated Ticketing System in Shared Hosting
Our shared hosting feature an integrated support ticket system, which is an indivisible part of our custom-built Hepsia hosting Control Panel. In contrast to other analogous tools, Hepsia will allow you to manage everything connected with the hosting service itself in one and the same location – payments, web files, e-mails, support tickets, etc., avoiding the need to go through different admin dashboards. In case you have any pre-sales or technical questions or any problems, you can send a ticket with several clicks of the mouse without needing to sign out of your hosting Control Panel. In the meantime, you can select a category and our system will offer you a variety of educative articles, which will provide you with additional info and which may help you resolve any particular issue even before you submit a ticket. We guarantee a support ticket response time of maximum 60 minutes, even in case it’s a weekend or a public holiday.