A ticketing system is the most common communication medium that web hosting companies offer to their clients. It is most often part of the billing account and is the best way to solve an issue that takes a certain period of time to examine or that has to be escalated to a sysadmin. In this way, all responses contributed by either side will be stored in the exact same place in the event that someone else wants to work on the issue in question and the information already exchanged in the ticket will be accessible to all parties. The drawback of deploying a ticketing system with most hosting platforms is that it’s not integrated into the hosting Control Panel, which suggests that you’ll have to sign in and out of no less than 2 accounts in order to accomplish a certain task or to get in touch with the hosting company’s client support staff. If you wish to administer a handful of domains and each one is hosted in a separate account, you’ll have to use even more accounts simultaneously. Also, it can take significant time for the hosting provider to respond to your tickets.