Being able to contact your shared hosting provider if you have any questions or encounter any troubles is important and how fast they'll respond and react is often crucial, in particular when your web site is business-oriented, as more downtime often means losing prospective customers. The support options are also a way to distinguish genuine suppliers from resellers. The latter in most cases respond only to emails or support tickets and you will need to wait for a day or maybe more to get an answer. In case the issue involves a couple of responses, you will end up losing several days in order to get a simple problem solved. Using the services of a legitimate and trustworthy web hosting company, you will be able to contact the support anytime and get an instant reply whatever the problem or your question is - pre-sales, customer or tech one.
24/7 Customer Support in Shared Hosting
All of our shared hosting feature 24/7/365 pre-sales, customer and tech support, so regardless of whether you are inquiring for our website hosting services before you make a purchase or you are an existing customer and you have a question or some difficulty, you're able to contact us any time, including weekends and holidays. We have multiple channels to contact us - a couple of phone lines around the globe for your convenience and live chat support for pre-sales, billing and general questions; email messages as well as support tickets for more complex issues or any troubles that require extra time to research and handle. In contrast to many other website hosting service providers, our trouble tickets feature a warranted maximum reply time of just one hour, therefore regardless of what the problem is, it'll be resolved on time and you will not waste days in order to get something fixed.